Welcome to Rawdah.shop, operated from Al-Madinah Al-Munawwarah, Saudi Arabia. By accessing or using our website, services, and purchasing our products, you agree to the terms and conditions outlined below.


1. General Information

  • This website is owned and operated by Rawdah.shop, a farm-to-table organic date brand based in Madinah, Saudi Arabia.

  • All references to “we,” “our,” or “us” refer to Rawdah.shop.

  • Your use of the site constitutes your agreement to be bound by these Terms & Conditions.


2. Product Information

  • All products listed on Rawdah.shop are grown, packaged, and shipped from our organic farms in Madinah.

  • We strive to display product descriptions and images as accurately as possible; however, natural products may vary slightly in appearance, weight, or texture.

  • Dates are perishable, and should be stored in cool, dry environments.


3. Pricing & Payments

  • All prices are listed in SAR (Saudi Riyal) by default. Currency conversion is available for international customers.

  • Payments are processed securely via our trusted payment gateways. We do not store credit/debit card information.

  • Prices are subject to change without notice.


4. Shipping Policy

  • We ship both locally and internationally using Saudi Post (SPL).

    • Local delivery: 3 to 9 business days

    • International delivery: 15 to 30 business days

  • For full details, please see our Shipping & Returns Policy.


5. Returns & Refunds

  • Returns are only accepted if the product arrives damaged or defective.

  • Customers must notify us within 48 hours of receiving their order and provide photo proof.

  • We do not accept returns for change of mind or opened/consumed products.


6. Intellectual Property

  • All content on this site, including text, images, logos, branding, and product descriptions, is the intellectual property of Rawdah.shop and may not be used or reproduced without written permission.


7. Privacy Policy

  • We respect your privacy. Any personal information collected during the order process is used strictly for order fulfillment and customer support.

  • For more details, please read our full Privacy Policy.


8. Governing Law

  • These terms are governed by the laws of the Kingdom of Saudi Arabia.

  • Any disputes arising from your use of Rawdah.shop will be subject to the jurisdiction of the Saudi Arabian courts.


9. Contact Us

For any questions about these Terms & Conditions, you may reach out via:

📧 Email: support@rawdah.shop
📍 Address: Madinah, Saudi Arabia