At Rawdah.shop, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Who We Are

Rawdah.shop is a farm-to-table brand based in Al-Madinah Al-Munawwarah, Saudi Arabia, delivering organic, traditionally grown dates to customers locally and worldwide.

2. Information We Collect

When you interact with Rawdah.shop, we may collect the following information:

🧾 Personal Information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely via payment gateways)

🌐 Technical Information:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited, referring/exit pages, and timestamps

We use cookies and similar tracking tools to enhance your browsing experience. You can control cookie settings via your browser.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Improve website functionality and performance

  • Send updates on your orders and promotions (only if opted in)

  • Prevent fraudulent transactions and ensure compliance with Saudi regulations

4. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information with:

  • Trusted third-party service providers, such as:

    • Payment processors

    • Shipping carriers (e.g., Saudi Post/SPL)

    • Website analytics tools (e.g., Google Analytics)

  • Legal authorities if required by Saudi Arabian law

5. Your Rights

As a user, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your account/data

  • Withdraw consent to receive marketing communications

Please email privacy@rawdah.shop for data-related requests. We respond within 5 business days.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements.

7. Security

We implement industry-standard security practices to safeguard your information. All payment information is encrypted and handled by secure third-party gateways. We never store your credit/debit card data.

8. International Customers

If you’re ordering from outside Saudi Arabia, please note your data may be transferred and processed in accordance with Saudi Arabian law.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 privacy@rawdah.shop
📍 Madinah, Saudi Arabia